Terms & Conditions

Refunds/Exchanges

Please contact us regarding the return or exchange of goods at sales@alpinecider.com.au. Each case will be assessed on its own merits and you will be notified of all actions to be taken.

Refunds or exchanges will only be considered within 30 days of receipt of goods. We do not refund or exchange goods if you change your mind. We will only refund or exchange items that are defective or damaged. Any item returned for exchange will be replaced with the same item as stated on your original purchase.

Any item to be returned must be unused and in the same condition you received it and in original packaging.

Please provide a receipt or proof of purchase when asking for a refund or exchange.

Once we receive your returned item, we will inspect the item in order to approve or reject your application for refund or exchange. We will notify you via email to inform you of our decision and how we will proceed.

Return Shipping

To return your product, please mail to: 708 Morses Creek Road, Wandiligong, Victoria Australia 3744

Online Cancellations and Order Changes

Unfortunately we are unable to cancel or make changes to any online orders after your order is placed. Changes may include but are not limited to:

• Change of delivery address
• Change of product
• Adding or removing items
• Applying discounts
• Full order cancellations

Please ensure all the details of your order are correct before you place your order.